Kim Mikkelsen

Client Manager for PenSam at Aeven

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The book Outsourcing – with a focus on organizational maturity provides a new and valuable approach to understanding and developing the complex interaction between client and provider in an outsourcing context.

In our IT outsourcing relationship with PenSam, we use tools from the book as a means to harvest benefits in areas that are not about contracts and costs, but about relationships, communication, and shared goals. We do this to continuously strengthen the collaboration through greater transparency and understanding in daily interactions – across both organizational and geographical boundaries.

The result is a strengthened relationship and a better foundation for development, value creation, and continuous improvement.

The model is a powerful tool for any company seeking to get more out of their outsourcing partnerships – not only on the bottom line, but also in terms of collaboration quality and strategic development.